最佳持续改进工具:什么是 SIPOC?

SIPOC 是一种以表格形式汇总一个或多个流程的输入和输出的工具。它广泛用于流程设计和改进计划,以在开始项目之前识别相关信息。SIPOC 至少早在 1980 年代后期的全面质量管理计划中就已经使用,并且今天继续用于六西格码、精益制造和业务流程管理。

什么是 SIPOC?

首字母缩略词 SIPOC 代表供应商、输入、流程、输出和客户。使用来自这五个领域的信息创建一个流程图,该流程图给出了六西格码项目的高级概述。要创建 SIPOC 图,您必须指定流程的五个主要活动并确定潜在的供应商、输入、输出和客户。

那么,图表的五个区域包括哪些内容呢?以下是柠檬水摊示例的简短说明:

  1. 供应商 ——流程输入的提供者,例如杂货店、家庭商店、客户请求
  2. 输入 ——完成一个过程所需的材料、信息和其他资源,即柠檬汁、水、糖、冰、杯子、搅拌勺、大水罐、家庭商店的木材、钱罐、繁忙的步行区、操作台
  3. 流程 ——用于将投入转化为产出的结构化步骤,即建造柠檬水摊,将各种原料混合在一个罐子里制作柠檬水,接受客户订单,将柠檬水从罐子倒到杯子里
  4. 输出 ——过程产生的产品或服务,即柠檬水冰镇玻璃,放在罐子里的钱
  5. 客户 ——输出的接收者,即口渴的行人

SIPOC 图一览

  • 定义流程范围及其输入、输出、供应商和客户的高级流程图。
  • 以表格形式表示流程的流程及其关键元素。
  • 广泛用于流程设计和改进计划。
  • 它有助于在开始项目之前识别相关信息。

在图表中编辑

如何创建 SIPOC 图?

通过绘制一个包含五列的表格,然后将它们分别命名为供应商、输入、流程、输出和客户,可以快速创建 SIPOC 地图。然后,您可以在相应的列中添加每个 SIPOC 元素。

与流程映射一样,SIPOC 是一个团队的努力。您的团队应该包括对流程有足够了解的人员。

七步发展 SIPOC

以下步骤描述了如何在“汽车采购流程”示例的上下文中与您的团队创建 SIPOC 地图:

  1. 为 SIPOC 图的过程建立名称或标题。
  2. 描述流程的顶层流程步骤
  3. 填写输出部分
  4. 谁是客户?谁将从这个过程中受益?如果这个过程没有按要求进行,谁会感到不安?
  5. 客户的要求是什么?列出每个输出的要求
  6. “过程”的外部输入是什么?列出每个输入的过程中描述的要求
  7. 谁提供输入?

在图表中编辑

SIPOC 模板和 SIPOC 示例

在图表中编辑

另一个 SIPOC 示例

在图表中编辑


使用在线工具创建 SIPOC 图

Visual Paradigm Online 提供丰富的专业设计的 SIPOC 图表模板集合。您可以轻松自定义并将它们包含在您的演示文稿中。

最好的 SIPOC 图创建器 – 快速、易于使用并加载了强大的功能。

制作 SIPOC 图

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