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Organizational Change is a common thread that runs through all businesses regardless of size, industry and age. It is about the process of changing an organization’s strategies, processes, procedures, technologies, and culture, as well as the effect of such changes on the organization. Kurt Lewin developed a change model involving three steps: unfreezing, changing and refreezing.
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Kotter suggests that for change to be successful, 75% of the practice team needs to “buy into” the change. In other words, you have to really work hard on Step One, and spend significant time and energy building urgency, before moving onto the next steps. Don’t panic and jump in too fast because you don’t want to risk further short-term losses — if you act without proper preparation, you could be in for a very bumpy ride.
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The 5 Whys is a simple tool used to help you understand what’s causing a problem by using an iterative interrogative technique to explore the root cause underlying a particular problem. As the name suggested, 5 Whys takes five iterations of asking “Why” to drill down from one symptom to another until you reached the root cause (Sometimes asking “Why?” five times is too many, and sometimes you need to ask it more than five times).
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Business Model Canvas is a strategic and business management template for developing new or documenting existing business models. It is a visual chart with elements describing a firm’s or product’s value proposition, infrastructure, customers, and finances.
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A decision table is an excellent tool to use in both testing and requirements management. Essentially it is a structured exercise to formulate requirements when dealing with complex business rules. In a decision table, business logic is well divided into conditions, actions (decisions) and rules for representing the various components that form the business logic.
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Mind mapping is an effective means to take notes and brainstorm essay topics. A mind map involves writing down a central theme and thinking of new and related ideas which radiate out from the center. By focusing on key ideas written down in your own words and looking for connections between them, you can map knowledge in a way that will help you to better understand and retain information.
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A fishbone diagram (also known as a cause and effect diagram or Ishikawa diagram) visually shows multiple causes of a problem. It helps identify stakeholder ideas about the cause of an issue and allows users to immediately categorize ideas into themes for analysis or further data collection. It can be used in conjunction with the “Five Whys” technique.
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