跨職能流程圖指南

基本流程圖與跨職能流程圖

流程可以用流程圖來表示,但它們有一個缺點——標準流程圖無法表明誰負責這些活動。流程可以用流程圖來表示,但它們有一個缺點——標準流程圖無法表明誰負責這些活動。

因此,跨職能流程圖(或稱為泳道圖、泳道流程圖、跨職能流程圖)通過定義誰做什麼來使流程更加清晰。每條泳道都代表一個人、團隊或利益相關者,明確誰負責流程中的哪個階段,以幫助避免混淆。

什麼是跨職能流程圖?

如上所述,流程圖描述了流程的步驟,當流程涉及許多不同的人員、部門或職能領域時,可能很難跟踪每個步驟的負責人。

比如去醫院,需要去服務台拿一張具體科室的小票,然後到掛號窗口把小票交給工作人員,交了掛號費,拿到了登記表,然後去特定科室看醫生。

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在上面的例子中,我們可以看到每個辦公室都會有自己的流程,按照流程快速達到目的,減少不必要的麻煩,當然你也可以找到獨特的方式,屬於流程的優化。

解決此問題的一個有用方法是將流程圖分成幾列,以便您還可以清楚地了解任務傳輸的數量。在每列的頂部,寫下該列中負責該過程的人員或部門的名稱。每次執行操作時,都會在此列中進行描述。

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更多跨職能流程圖示例

VP Online強大的流程映射工具支持大量流程映射圖。您可以使用跨職能流程圖來顯示業務流程和負責該流程的功能單元之間的關係。跨職能流程圖工具附帶一組豐富的跨職能流程圖符號和功能,可幫助您立即創建專業流程圖。此外,您可以從任何地方訪問您的流程圖,因為 VP Online 完全基於雲。

VP Online 提供豐富的現成跨職能流程圖模板,讓您快速入門。這裡有幾個。單擊模板進行查看,或單擊編輯開始編輯——無需事先註冊 更多模板可在跨職能流程圖製作工具中找到。

跨功能(垂直泳道)流程圖模板

這是一個簡單的泳道圖,將幾個過程分為三個垂直組和四個水平組。使用此模板作為起點創建您的泳道圖。為您的解決方案自定義圖表。無需事先註冊。

垂直跨職能流程圖模板

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跨功能(網格樣式)流程圖模板

這是一個簡單的泳道圖,將幾個過程分為四個垂直組和三個水平組。此泳道圖模板可以幫助您在組織中創建流程。

跨職能流程圖模板

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跨職能(網格樣式)流程圖示例 – 課程開發

這是一個泳道圖示例,顯示了課程開發的整個過程。該過程分為 4 個階段——規劃、開發、審查和發布。教師、審閱者和助教共同製作一門課程。

跨職能流程圖示例:課程開發

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跨職能流程圖示例——工資核算流程

採購訂單流程流程圖顯示了採購訂單 (PO) 的信用審批流程,從創建訂單表單,通過三個不同部門(銷售、信貸部門和管理)的信用審核和審批:

跨職能流程圖示例:信貸審批流程

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